At SimplyAssist.us, we strive to provide the highest quality technical support and customer service. We understand that situations may arise where a refund is necessary. This Refund Policy outlines the terms and conditions governing refund requests.

Eligibility for Refunds

1.1 Service Satisfaction:

If you are not satisfied with the services provided by SimplyAssist.us, you may be eligible for a refund. To qualify, you must notify our customer support team within promised days of the service being rendered, clearly explaining the reasons for your dissatisfaction.

1.2 Service Failure:

In the event that we are unable to resolve your technical issue or provide a satisfactory solution, you may be eligible for a refund. Our technicians will make reasonable efforts to rectify the problem; however, if we are unable to do so, you can request a refund.

Refund Process:

2.1 Refund Request:

To initiate a refund request, please contact our customer support team via the designated channels mentioned on our website. Provide all necessary details, including your name, contact information, order number, and a clear explanation of the issue.

2.2 Evaluation and Verification:

Once we receive your refund request, our team will evaluate the circumstances and verify the eligibility criteria. We may require additional information or documentation to process your refund.

2.3 Refund Approval and Processing:

Refunds will be issued using the original payment method or an alternative method agreed upon between both parties.

Refund Limitations:

3.1 No-Refund Situations:

Refunds will not be granted in cases where services have been successfully rendered, the issue has been resolved, or if the refund request is made after the specified time period.

3.2 Third-Party Charges:

Please note that any third-party charges incurred during the service delivery, such as software licenses or hardware purchases, are non-refundable. Refunds are limited to the service fees paid to SimplyAssist.us.

Contact Us:

For refund inquiries or to initiate a refund request, please contact our customer support team using the information provided on our website. We will review your request promptly and work towards a fair resolution.

Please note that this Refund Policy is subject to change without prior notice. It is recommended that you review this policy periodically to stay informed of any updates.

At SimplyAssist.us, we strive to provide efficient and effective technical support, and we are committed to ensuring customer satisfaction. If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to us.