Why is my HP Printer showing offline status?
The error message of “Printer Offline” can be very frustrating as well as challenging for any HP printer user. It implies that your HP printer cannot communicate with the device sending the print job. For this reason, your HP Offline Printer cannot receive new print jobs and also cannot process them. Therefore, it’s advised that you should pause all your print jobs until the issue of your HP printer showing “Offline” is resolved completely.
You are highly advised to follow the troubleshooting guide and methods to bring back its status from offline to online. Please do not send any more print requests and if you have any print jobs in the printer queue, then you should cancel them until your HP printer get back online. You should save your work so that you can print them later. The major reasons behind your HP printer going Offline are: –
- Outdated Printer Drivers
- Major Connection Issues
- Any type of Setting Error
Each and every reason has a different resolution process. So, we should look at the problem issue of “HP Printer Offline” and methods to get back online and start printing our tasks again.
How can I change the status of my HP printer from offline to online?
We are providing you with the most genuine and certified method of changing the status of your HP printer from offline to online. The simplest fixes are listed first and require the least technical knowledge.
Option 1 – Run HP Print and Scan Doctor
- To begin with, you are advised to use the HP Print and Scan Doctor application to identify and solve errors.
- Now, you are supposed to open the application called HPPSdr.exe by clicking it from the download location and then allowing it to run. You are advised to be in administrator mode to do this
- If you are prompted, you should choose Yes to trust the file source because it comes directly from the HP tech support team
- Next, you should click Start and then choose your printer
- In case, your printer is not listed, then you should restart your printer, and then click Retry in the Print and Scan Doctor application
- Thereafter, the application will be identifying the potential connection issues. Now, do follow the prompts and then click Yes if asked to turn on printer updates
- Finally, you should continue through the prompts and then click Yes if asked to make this printer the default printer
If this option has not helped you in getting back your HP printer back from offline to online then you should continue with the next option.
Option 2 – Set the default printer
You are supposed to manually indicate your default printer preference and then follow these steps in resolving this issue for Windows 10. Before proceeding further, do ensure that you have downloaded and installed all of the updates for your Windows 10 operating system.
For Windows 10 users
- Firstly, you should use the search box or ask Cortana to open Devices
- Now, you should select Printers & scanners
- You should make sure that the box next to “Let Windows manage my default printer” is unchecked. Now, do click the box to unselect it if necessary
- Next, you should choose your HP printer from the list provided
- In case, your printer is listed multiple times, then you should select the version that is showing an idle or online status
- Now, you should click Manage
- Finally, you should click Set as default
For Windows 8 users
Do follow these steps: –
- Firstly, you should select your HP printer from the devices shown.
- If there is more than one version, then you should choose the version that is not grayed out.
- Now, you should right-click and then select “Set as default printer.”
Now, you should try printing again. If your device still displays an offline status, you are advised to move on to the next option.
Options 3 – Confirm your printer port and Windows services status
This step is to check whether your HP printer is using a WSD port or not.
- For determining this aspect, you should search Windows or ask Cortana for Control Panel and then click “View devices and printers”
- Now, you should right-click your printer and select Printer Properties
- Next, you should Click the Ports tab and look to see if your HP printer uses a WSD port
If it uses a WSD port, then you should follow these steps (but skip this section if it doesn’t)
- Firstly, you should search Windows or ask Cortana for Services
- Now, you should scroll through the list to find Function Discovery Provider Host and Function Discovery Resource Publication
- Next, you should check the Status and Startup type columns
- If they are running and the startup type is automatic, then you should go to the next step
- If they show up blank with a manual startup type, then you should right-click the name and select Properties
- Now, you should change the startup type to automatic
- Next, you should click Start under the service status and then click OK
- Thereafter, you should go back to the Device and Printers window and press F5
- Finally, you should click your printer name and then check the status
If your issue of “offline” is still not resolved then you should print a network configuration network report. You can do this through the Settings or Wireless menu for your HP printer. Do follow these steps: –
- Firstly, you should right-click on your HP printer name, and then choose Printer Properties, and click the Ports tab.
- Now, you should select Add Port
- Next, you should select Standard TCP/IP Port and then click New Port
- Thereafter, you should use the network configuration report that you ran previously to add a new port -a hostname is preferred
- Now, you should go back to the Devices and Printers window and press F5
- Finally, you should check your HP printer status by clicking it
If your HP printer is still offline, then you should move to the next option.
Option 4 – Checking your connection
The connectivity issues can also be another major reason for your printer showing offline status. If you are using a USB cord to connect then do make sure that is securely in place. If the issue still persists then try using a different USB cord.
HP Printer Offline but connected to Wi-Fi
If you are using a wireless network to connect to your printer, then you should follow these steps:
- Firstly, you should restart your printer by turning it off, then wait for 10 seconds, and then disconnects the power cord from your printer
- Now, you should turn off your computer
- Next, you should connect the printer power cord to the printer and turn the printer back on
- Now, you should disconnect the power cord from your wireless router
- You should wait for 10 seconds before reconnecting it
- This may take a few minutes for your internet to come back on
- When it comes back, you should power on your computer
- You should use the HP wireless setup wizard or the HP Smart software for connecting your printer to your network
- Thereafter, you should print a wireless report to see what connectivity issues may still exist
- You can find this report in the Network settings or the Wireless menu of your printer
If the issue of offline still persists then it’s the job of your router manufacturer or network administrator. Beyond these steps, the connection issues are difficult to be identified, so you should contact any technical expert for assistance.
How can I set my HP Printer to “Online” Manually?
For setting your HP printer to “Online” status manually, do follow these steps: –
- Firstly, you should go to the Start icon on the bottom left of your screen then choose Control Panel and then Devices and Printers.
- Now, you should right-click the printer in question and then select “See what’s printing”.
- From the window that opens up, you should choose “Printer” from the menu bar, placed at the top.
- Next, you should select “Use Printer Online” from the drop-down menu.
- In the next steps, you should remove all the pending print jobs
- From the “See what’s printing” menu mentioned previously, you should right-click and then “Cancel” any print jobs present.
- Finally, by removing the print jobs, you should select “Use Printer Online” again.
- In case, if any corrupt print job remains then try restarting your PC and HP printer again.