Brother Printer Drum Error?

What are the most effective methods to resolve Brother Printer Drum Error?

In the last few years, Brother printers have carved a niche in the league of laser printers, which support maximizing page yields and are the finest for printing forms. On regular and continuous usage, users commonly face the Brother printer drum error message. It mainly occurs when the drum unit’s corona wire is required to be cleaned.

We will now broadly discuss the Brother printer drum error message, the reasons behind it, and the effective troubleshooting fixes to get rid of this error.      

What is a Brother Printer Drum Unit?

There are several Brother laser printer models that have different drum units and toner. As the drum unit is not integrated into the toner and so it should be replaced. As compared to a toner cartridge, it has been observed that different drum units last for a larger amount of time. So, they are supposed to be replaced upon the usage of 3 to 4 toners. Generally speaking, your Brother printer will alert you when the time comes for the drum replacement. Nonetheless, whenever lines across the page or black spots start to appear, it’s a sign that your drum is about to be finished. 

Main Causes for Brother Printer Drum Error Message

Brother Printer Drum Errors are of two kinds: –

  1. Brother printer drum error slide green tab
  2. Brother printer drum error slide blue tab

You can observe any of these two errors on your Brother printer’s screen.

The main causes for the drum error are: –

  1. Unclean or Damaged Corona Wire
  2. Drum Contact and Metal Rods might be dirty
  3. Drum Life is Expired
  4. Faulty Drum Setting and Fitment

Troubleshooting Steps to Remove the Brother Printer Drum Error Message

In the below-mentioned steps, we are listing out troubleshooting fixes to get rid of the Brother Printer Drum Error message.

  1. Firstly, you should carefully wipe the corona wires from the drum’s all four colors
  2. Now, you should use the recessed handle, which is placed in the center, for lifting the top cover.
  3. You should raise it till you hear a click sound.
  4. You should note carefully that the top cover should be completely open before you try to install or remove consumables.
  5. If the cover is not completely open then you will find removing or installing consumables very difficult.
  6. Thereafter, you should take the drum’s center and toner cartridge assembly.
  7. Now, pull it up to take away the toner cartridge assemblies and the four drums.
  8. You should make sure to put the parts on disposable paper to lessen the chances of the toner spreading or spilling.
  9. On every part, you should find the green tab. You can observe it on the top left.
  10. You should softly slide away from the green slider on the right and left side a few times for cleaning the image drum’s primary corona wire.
  11. To conclude, before installing the parts on the device, you should make sure to put the green tab in its starting position. In case, if you don’t restore it to its original position then you will find the appearance of vertical stripes on the page that you print.

Process of Reinstalling Image Drum and Toner Container to Remove Brother Printer Drum Error

It is another part of the Brother printer drum error troubleshooting process. The users are supposed to perform this process on all four toner sets.

Do follow the below-mentioned steps: –

  1. Firstly, you are advised to reinstall your image drum and toner container. You can do it by sliding the toner container and image drum into your unit. You should thoroughly check whether the toner container’s color matches the label on your device or not.
  2. Now, you should close your machine’s top cover and should hear a loud noise, indicating that it is completely closed.
  3. In case, if you find a Brother printer drum error message still appearing and your printer is still under the warranty period then you should contact or call an authorized Brother Service Centre.
  4. If this problem persists and the printer drum delivers signals for replacement then you should reset the counter. On observing the worsened quality of printed documents, you should not waste any time replacing the image drum.

Steps to Reset the Image Drum Counter

Every time you replace the old drum with a new one, you are advised to reset the image drum counter.

For resetting the image drum counter, you should follow the below-mentioned steps: –

  1. Firstly, you are supposed to go to Menu and then Machine Information.
  2. Now, you should go to Reset Menu
  3. Next, you should tap the up or down key for selecting the image drum color that you wish to replace and then press OK.
  4. Thereafter, you should Press 1 for resetting the drum counter
  5. Lastly, you should press Stop/Exit.

Steps to Reset the printer drum error light

It is another effective troubleshooting method to fix this error. You should follow the below-mentioned steps: –

  1. You should first open the printer’s door
  2. Now, you should hit the button of GO for turning the drum, toner, ready, and error lights.
  3. Finally, you should close the printer’s door

 Installing the Windows Updates

The problem of Brother printer offlinemessage can be resolved by installing all the available Windows updates.

The users are supposed to follow the below-mentioned steps: –

  1. You should first navigate to the Start menu and then input Update
  2. Now, you should enable Check for Updates
  3. 3.   Subsequently, your device will start updating the drivers, and after the completion of this process, you are advised to restart your system and check if the error persists or not.

Important Tips to be Followed for Not Getting the Drum Error

Brother printer users are highly advised to take care of a few things to make sure that they don’t get this error message. You are supposed to read the below-mentioned points.

  1. While resetting, you should always reset your drum unit. It is advisable not to reset the toner unit.
  2. You should make use of the toner cartridges and drum units of your manufacturer as they are of better quality.
  3. You should not use a non-Brother ink cartridge
  4. You are advised to pre-set your device’s temperature so that it could be matched with the toner formulation.


In this article, we have given comprehensive information about the Brother printer drum error messages. It will surely help every user in fixing this error and if they still face any dilemma then they can contact or call our technical support team.

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